Refund and Returns Policy
Light LuxPrimeDeals — Customer-Centric Warranty and Returns
1. Return Window
You can return eligible items within 30 days of delivery. To be accepted, returned items must be:
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In unused and original condition
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With all parts, gaskets, and packaging intact
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Accompanied by a valid proof of purchase (order number)
2. What Is Not Returnable
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Faucets that have been installed or show signs of water exposure
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Items labeled Final Sale or promotional clearance
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Customized or modified products
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Plumbing accessories with broken seals or used connections
3. Requesting a Return
Email our team at [email protected] with the subject line “Return Request + Order Number”.
Please include:
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The reason for your return
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Clear photos (if the item is damaged or defective)
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Whether you prefer a replacement or refund
Once approved, we’ll issue a Return Authorization Number (RAN) and next steps.
4. Refund Timeline
Once your item is returned and inspected:
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Approved refunds will be processed to your original payment method
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Please allow 5–7 business days for processing after item receipt
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Shipping charges are non-refundable
5. Exchanges & Replacements
If your item arrives:
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Scratched or dented
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With a leaking valve
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Missing parts
We will offer a free replacement or a partial refund, depending on severity. Contact us within 3 business days of delivery.
6. Return Shipping Fees
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Return shipping is at the buyer’s expense unless the product was defective or incorrect
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We strongly recommend using a trackable and insured shipping service
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We are not liable for returns lost in transit
7. Warranty Claims
Most Light LuxPrimeDeals faucets come with a limited manufacturer’s warranty for defects in materials or craftsmanship. For warranty claims:
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Email [email protected] with photos and a brief description
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Our team will help initiate a replacement or repair solution
Need Help with Returns?
📧 Email: [email protected]
We’re here to support you through every step — before, during, and after your purchase.